What can I do if a customer's payment fails?
People's payments can fail for a variety of reasons—incorrect information, insufficient funds, etc. If a credit card payment fails, the payer will be notified immediately at the time of payment. If an echeck payment fails (this doesn't happen immediately), Cheddar Up will send both you and the customer an email letting you both know that their payment failed and will ask them to try again. In this case, we recommend that you also reach out to the customer case to request that they try the transaction again.