How do I refund someone who has paid on my collection?
You can process refunds for your payers within 90 days of the payment date from your Manage view.
- Click on the payment detail button (blue square with three dots) to the right of the Payer Name.
- Under the Refund button, select the items to be refunded (select all for full refund).
- Click REFUND
- You may manually alter the amount if you are not refunding the item(s) in full.
- Include Shipping, if applicable
- Confirm Refund (Fees are refunded within 60 days of payment)
We'll send a refund confirmation email to both you and the payer. Payers will see their refund processed within 5-10 business days