How do I refund someone who has paid on my collection?

You can process refunds for your payers within 90 days of the payment date from your Manage view.  

  • Click on the payment detail button (blue square with three dots) to the right of the Payer Name.
  • Under the Refund button, select the items to be refunded (select all for full refund).
  • Click REFUND
  • You may manually alter the amount if you are not refunding the item(s) in full.
  • Include Shipping, if applicable
  • Confirm Refund (Fees are refunded within 60 days of payment)

We'll send a refund confirmation email to both you and the payer. Payers will see their refund processed within 5-10 business days

Still need help? Contact Us Contact Us