What if a recurring payment fails?

If a recurring payment fails, both the organizer and payer are sent an email notifying them of the failure. If the reason for the failure (insufficient funds, unrecognized payment method, etc.) is known, it will be included in the email to the payer. 

If your payment fails, you can log into your Cheddar Up account and take the following steps: 

  1. Click on your name in the upper right corner, which will reveal a drop-down menu. Select "My Account" from this drop-down menu. 
  2. Once on "My Account" select "Recurring Payments". There you will see a a list of your recurring payments.
  3. Once you've resolved the reason for the payment failure (ensured sufficient funds are available, updated the payment method on Cheddar Up), you can click the "Retry" button to have Cheddar Up try the payment again. 

See the image below for more detail.

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