What causes a failed payment?

People's payments can fail for a variety of reasons—incorrect information, insufficient funds, etc. If a credit card payment fails, the payer will be notified immediately at the time of payment. If an echeck payment fails (this doesn't happen immediately), Cheddar Up will send both you and the customer an email letting you both know that their payment failed and will ask them to try again. A failed echeck payment is typically caused by bank information being entered incorrectly by the payer or by insufficient funds being in the bank account. When an echeck fails, Cheddar Up sends the payer an email notifying them that their payment failed and that they should attempt to make the transaction again. Failed payments are also noted on the Manage view for the organizer. 

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