How do I proactively prevent disputes?

Disputes are an unfortunate aspect of accepting payments online and the best way to manage them is to prevent them from happening at all. An effective dispute prevention strategy uses a number of methods, including:

  • Create a recognizable statement descriptor.  You can customize what payers will see on their card statements in the Settings for your collection.  Statement descriptors are limited to between 5 and 22 characters. They must contain at least 5 letters and cannot use the special characters <>\', or ".
  • Clearly communicate your refund and/or cancellation policy with your payers.
  • When shipping physical goods to customers, use carriers and services that provide online tracking and delivery confirmation whenever possible. Provide this information to your customers as soon as it’s available.

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