Manage your recurring payments

Payers who have agreed to pay for a recurring payment on Cheddar Up may, at times, need to manage these payments. This article explains how to do this. 

Update payment method

Payers can update the payment method used for a recurring payment by taking the following steps:

  1. Click on the profile icon in the upper right corner, and select My Account.
  2. Click "Recurring Payments" to see a list of your recurring payments.
  3. Find the recurring payment that needs to be updated and click "Edit" next to the current credit card on file for this recurring payment.
  4. This will take you to the "Payment Methods" view where you can add a new payment method.
  5. Once you've added a new payment method, click again on "Recurring Payments" and click the black drop-down arrow next to the "Edit" link.
  6. Select the new payment method you just added.

Once you change/update the payment method on a recurring payment, it will be used for all future scheduled payments for that specific recurring payment. 

Retry a failed recurring payment

If a recurring payment fails, both the organizer and payer receive an email notifying them of the failure. If the reason for the failure (insufficient funds, unrecognized payment method, etc.) is known, it will be included in the email to the payer. If a payment fails, the payer can log into their Cheddar Up account and take the following steps:

  1. Click on the profile icon in the upper right corner, and select My Account.
  2. Click "Recurring Payments" to see a list of your recurring payments.
  3. Once you've resolved the reason for the payment failure (ensured sufficient funds are available, updated the payment method, etc.), click "Retry" next to your failed payments and Cheddar Up will attempt the payment again.

Cancel a recurring payment

If you need to cancel a recurring payment (as the payer), you can do so by taking the following actions:

  1. Login to Cheddar Up (payers create a Cheddar Up account when they sign up for a recurring payment).
  2. Click on the profile icon in the upper right corner, and select My Account from the drop-down menu.
  3. Select “Recurring Payments" to see a list of recurring payments.
  4. Click "Cancel future payments" next to the recurring payment that needs to be cancelled. This will cancel any future payments and will send an email to the organizer/organization that was being paid to notify them of the cancellation.

See it in action: