Information needed from collectors

WHAT'S IN THIS GUIDE:

• Minimum required information
• Why we might need more information
• Complete your profile
• Select an account type (individual or organization)
• Common questions

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Minimum required information

The minimum information required to collect money on Cheddar Up includes:

• Legal first and last name
• Address
• Date of birth
• Last four of SSN
• Mobile phone
• Tax ID (only required if you select "organization" account type)

The purpose of this information is to verify the identity of the individual collecting on the platform (and/or managing the Cheddar Up account). It is required due to federal regulation (the US Patriot Act) and to prevent online fraud.

Why we might need more information

In some cases, such as when large sums are collected or when the payment processor cannot validate the minimum information provided, we may need to collect more information. This additional information can include providing your full SSN or photo ID.

In other cases, particularly for newer collectors with minimal collecting history, we may request an additional identity verification. This is done for your protection and ours to mitigate fraud on the Cheddar Up platform. This extra validation will sometimes utilize our automated verification component, which involves uploading a government ID in combination with a live photo. Information used for this extra verification is deleted after validation is confirmed.

Complete your profile

All information noted above is requested during our "Finish Setup" process. If any fields were skipped during your account setup, these field will be highlighted in orange within My Account, noting they are still required. If at any time you see an orange alert in the upper-right corner of the platform, this signifies that required information is still needed. 

While we give you a brief grace period in which to complete this information (and even allow you to create a collection and start collecting small sums), we recommend completing all requested fields as soon as possible.

Once within My Account > Account Details, the required fields will be outlined in orange. Enter the required information and click "Save". Be sure to also navigate to the "Security" view within My Account, which will prompt you to enter and confirm your phone number for two-factor authentication if this has not yet been done. 

Select an account type (individual or organization)

During sign up, you will be prompted to choose whether you prefer an "Individual" account or an "Organization" account. We recommend an individual account if you are collecting for something that is not associated with an organization or if you’re collecting small sums. 

If you are collecting on behalf of an organization that has an associated tax ID, and/or if you plan to collect large sums, we strongly recommend that you select an "Organization” account during sign up. If you select an organization account , you will need to provide two additional pieces of information including: 

• Business Tax ID
• Business address

If for some reason you need to change your account type after signing up, you can do this within My Account > Account Details. If your account is already verified, simply contact Cheddar Up Support to make this change. 

Common Questions