Two-factor authentication is an additional layer of security used to verify account control when taking certain important actions on the platform. This is a process in which security codes are sent to the mobile number on file to verify account control.  

Enable two-factor authentication

During account setup, you will be prompted to set up two-factor authentication, and you will be required to enable it prior to adding a bank account for withdrawal. If you do not set up two-factor authentication during account setup, you can do wo within My Account, by taking the following steps: 

  1. Go to My Account > Security
  2. Enter your phone number and click either the "Text Message" or "Phone Call" button depending on how you prefer to receive your verification code. 
  3. Once you receive your code, enter the code in the provided fields and click "Save and Continue". 
  4. Next you'll see a window sharing your back-up security code. Be sure to copy or download this code and save it somewhere securely, in case you need it to reset your two-factor authentication in the future. 
  5. Check the box confirming you have saved your back-up security code and click "Save". 

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When two-factor authentication will be required

Once two-factor authentication is enabled, upon taking certain actions on your account, the platform will ask for a code that's sent to your mobile device.  

Actions that require two-factor authentication include:

  • Change of password
  • Change of email address
  • Adding a bank account for withdrawal
  • Transfer of account ownership

Important

Upon enabling two-factor authentication on your account, we will share with you a back-up security code. It's very important to securely save this code. This code will be needed if you ever need to reset your two-factor authentication in the rare instance that you no longer have access to your mobile phone.

Common Questions

How do I reset my two-factor authentication number?

If you have a new number for your mobile device, you can reset the two-factor authentication number on your Cheddar Up account by entering your password in addition to confirming the code sent to the existing number on file. Alternatively, you can use the one-time back-up security code that was provided to you when you first added your mobile number.

Can I use a land line for two-factor authentication?
Yes. You can choose to receive the two-factor authentication code either by text message or phone call.  If you need to use a land line phone for your two-factor authentication, select the "Phone Call" option and you will receive the code via an automated call to that phone number.
What if I don't receive the code?
If for some reason, you do not receive the code on your mobile device, you can request for it to be sent again. If you continue to run into issues, please contact Cheddar Up Support.
What if I can't access the number used for two-factor authentication?
It’s rare when organizers don’t have access to their mobile device, but we know it can happen. When you set your mobile phone number for two-factor authentication, we give you a back-up security code, and we explicitly explain it’s importance. We suggest you save this code for possible future use as it cannot be sent again. If you do not have access to your mobile device used for two-factor authentication, you will need your back-up security code to reset two-factor authentication.