With so many volunteers using the Cheddar Up platform, the need to transfer a Cheddar Up account from one amazing volunteer to another is not uncommon. We do our best to make it as easy as possible.

Steps to transfer account ownership

Take the following steps to transfer the management of your Cheddar Up account to another individual: 

  1. From My Account > Profile, click on the blue link that says “Transfer Account”. If you don’t see this link, you must have an “Individual” account, in which case, you’ll want to click on the link that says, “Contact Cheddar Up Support”. 
  2. This will open a pre-populated email within your email client addressed to Cheddar Up Support. Complete the requested fields within that email and then send the email. 
  3. If the Cheddar Up Support team has any questions related to your transfer request, they will reach out to you. Otherwise, expect the account transfer to be complete within 3-5 business days. Cheddar Up will notify you when the transfer is complete. 
  4. Once the transfer is complete, the new account manager will need to re-verify your account. This involves, at a minimum, entering any requested fields within “Personal Details” as well as resetting two-factor authentication by adding a new mobile phone number. 

Some organizers will occasionally run into a snag when transferring an account, when it's time to reset two-factor authentication. Learn more here about steps to reset your two-factor authentication.