We know that for a variety of reasons, organizers may need to update their profile information. Here we explain how to do this.
Change email address
To change your email address, go to My Account > Profile and click the blue "Reset" link within the email field. This will prompt a two-factor verification. Upon receiving and verifying your code, you will be able to update your email address.
To change your password, go to My Account > Profile and click the "Reset Password" button. Then, enter your current password and new password and click "Change Password". This will prompt a two-factor verification. Upon receiving and verifying your code, your new password will be saved.
If you do not know your current password, from the Cheddar Up Login page, click “Forgot your password?”. Next you'll enter your email address so Cheddar Up can allow you to set a new password.
Change phone number (for two-factor authentication)
Take the following steps to change your phone number currently on file:
- From My Account > Security, click the blue "Reset" link.
- When prompted, enter your account password and the code sent to your mobile device.
- This will reset your phone number and allow you to enter a new one.
If you don’t have access to the device on file for two-factor authentication, click the “Use your backup security code” link, which will give you a secondary option to use your back-up security code (this was shared when you enabled two-factor authentication on your account) in conjunction with your account password. If you do not have access to this information, contact Cheddar Up Support.
Change personal information (name and address)
Once your account has been verified, you are not allowed to edit your personal information without help from Cheddar Up Support. Oftentimes, when an organizer needs to change their personal information, it’s because they want to transfer their Cheddar Up account to a new owner. Go here to learn how to transfer ownership of your account.