Change profile information

We know that for a variety of reasons, organizers may need to update their profile information. Here we explain how to do this.  

Change email address

To change your email address, go to My Account > Profile, re-enter your email address and click “Save”. Upon doing this, you’ll need confirm account control via two-factor authentication. 

Change password

To change your password, go to My Account > Password, type in your current password and whatever you’d like your new password to be. Confirm your new password, and click “Change Password”. Upon doing this, you’ll need to confirm account control via two-factor authentication.

If you do not know your current password, from the Cheddar Up Login page, click “Forgot your password?”. Next you'll enter your email address so Cheddar Up can allow you to set a new password. 

Change phone number (for two-factor authentication)

Take the following steps to change your phone number currently on file:

  1. From My Account > Profile, next to “Two-Factor Authentication Phone Number”, click “Reset”.
  2. When prompted, enter your account password and the code sent to your mobile device.
  3. This will reset your phone number and allow you to enter a new one. 

If you don’t have access to the mobile device on file, click the “I don’t have access to my device” link, which will give you a secondary option to enter your back-up security code (shared when you first enabled two-factor authentication) in conjunction with your account password. If you do not have access to this information, contact Cheddar Up Support.

Change personal information (name and address)

Once your account has been verified, you are not allowed to edit your personal information without help from Cheddar Up support. Oftentimes, when an organizer needs to change their personal information, it’s because they want to transfer their Cheddar Up account to a new owner. Go here to learn how to transfer ownership of your account.