Organizers can issue refunds or partial refunds to payers from the Manage view of their collection.

About refunds

Here are a few important points related to refunds: 

  • Refunds must be made within 90 days of the original payment date.
  • All payments must clear before they can be refunded.
  • Payment processing fees are also refunded.
  • There must be sufficient funds in the specific collection in which you would like to make a refund.
Steps to issue a refund
Take the following steps to issue a payer a refund: 
  1. From Build > Manage, click the blue arrow to the right of the payer’s name and select "Refund" from the drop-down menu.
  2. Select the quantity that needs to be refunded for each item that needs to be refunded. Once you select the quantity, it will automatically increase the amount to be refunded. 
  3. Shipping, taxes and partial refunds must be entered manually in the "Additional Refund" field.
  4. Verify the amounts to be sure they are correct, because a refund cannot be undone.
  5. Click "Refund".


  • Upon making a refund, Cheddar Up will automatically send a refund confirmation email to both the payer and the organizer.
  • The refunded amount make take up to 5-10 business days to be credited to the payers original payment source.

See it in action: