Organizers can issue refunds or partial refunds to payers from the Manage view of their collection.

About refunds

Here are a few important points related to refunds: 

  • All payments must clear before they can be refunded.
  • Transaction fees are refunded on payments made and refunded within 30 days.
  • Refunds on echecks must be made within 90 days of the original payment date.
  • There must be sufficient funds in a collection to make a refund.
  • We encourage you to learn more about Cheddar Up's Refund Policy.
Steps to issue a refund
 
Take the following steps to issue a payer a refund: 
  1. From Build > Manage, click the three dots to the right of the payer’s name and select "Refunds" from the drop-down menu.
  2. Select the quantity that needs to be refunded for each item that needs to be refunded. Once you select the quantity, it will automatically increase the amount to be refunded. 
  3. Shipping, taxes and partial refunds must be entered manually in the "Additional Refund" field.
  4. Verify the amounts to be sure they are correct, because a refund cannot be undone.
  5. Click "Refund".

Note

  • Upon making a refund, Cheddar Up will automatically send a refund confirmation email to both the payer and the organizer.
  • The refunded amount make take up to 5-10 business days to be credited to the payers original payment source.

See it in action: 


Common Questions

Can I refund if I've withdrawn all funds on my collection?

If you have a US-currency account and you've already withdrawn all funds on your collection, you can do this by first "funding" your collection. Funding a collection allows you to add a balance to a collection by making a bank transfer (echeck) payment. It can take 3-5 business days for your funding payment to clear. Once it clears, you'll have funds available on your collection in order to initiate a refund. You can fund your collection by going to Manage > Balance Summary and clicking on "Fund Collection" on the left.