Give payers the option to cover fees

As mentioned in our Fees article, by default, payers pay transactional convenience fees. This article explains how to change that and instead have the organizer absorb fees, and/or how to give payers the option to pay fees.

Have the organizer absorb fees 

If you wish to NOT have fees be passed on to the payer, the organizer can choose to absorb them. To do this, follow these steps:

  1. Within Build > Settings, select "Payments".
  2. Toggle on "Cover fees for your payers". 

Now, at checkout, payers will incur no fees. 


Give payers the option to cover fees
 

If you don't want to force payers to pay fees, but you would like to give payers the option to pay fees, follow these steps:

  1. Within Build > Settings, select "Payments".
  2. Toggle on "Cover fees for your payers". 
  3. Toggle on "Give payers the option to cover fees."

Now, at checkout, your payers will NOT be charged fees unless they check the "cover fees" checkbox. The "cover fees" checkbox is a subtle checkbox shown near the fees section. Upon hovering over the tool tip next to this checkbox, payers will see that they can optionally choose to cover the small fee amount for the organizer. Upon checking the box, fees will be added to the payer total as appropriate. If the payer does not check the "cover fees" checkbox, fees will be paid by the organizer. 

See an example of the "cover fees" checkbox and hover text below: